For facilities and property management
Every request, round and repair on your properties, in one record.
Lifts, pumps, air conditioning, lighting, pools, common areas: the work is spread across buildings and contractors. ProOps keeps requests, checklists, inspections and equipment history in one place, written as the work happens.
Sample data, fictional hotel.
The problem
A tenant calls about the lift. The caretaker tells the contractor on the phone. Nobody writes it down, so a week later no one knows who was told or when. The weekly round of the plant room is a tick on a sheet. The air-conditioning unit on the third floor has failed twice this summer, but the history lives in someone's memory. When the owner asks what was done, you go looking for messages.
How ProOps helps
From the first call to the closed ticket
Step 1
Requests and faults become tickets
Anyone with the QR code or the app files a request: what, where, which equipment, with a photo if needed. It goes to the team responsible as a notification on the phone, and the answer, for example 'On my way', comes back the same way. The ticket stays open until it is closed.
Step 2
Rounds and inspections on a checklist
Daily rounds, plant-room checks and safety walk-throughs become digital checklists with the questions you choose. Each answer carries the name and the time. Tasks for the crew are assigned and ticked off on the phone.
Step 3
Every piece of equipment keeps its history
Lifts, pumps, chillers and boilers each carry a QR label. A scan shows the faults, visits and answers filed against that machine, so you see which ones fail most often. Wireless sensors can watch temperatures in plant rooms and cold stores around the clock.
What is recorded
What stays on file
- Each request. what, where, which equipment, who filed it and when
- The answer. who replied, what they said and when
- A closed ticket. the cause and the action taken
- Each round. the checklist, the answers, who did it and when
- An inspection. the findings and who followed them up
- The equipment. faults and visits per machine, over time
Questions
Short answers
Can one team manage several buildings?
Yes. Each property has its own equipment, checklists and responsible teams, and you can look at them together or one by one. We set up a few of your buildings in the demo account.
Do tenants and staff need to install anything?
Whoever files a request can use the app on a phone, or scan the QR code on a machine. The team responsible gets the request as a notification and answers from the phone.
Can we use our own checklists?
Yes. You choose the questions on each checklist, and we build the first ones with you in the demo.
Does it replace our maintenance contractor?
No. Your contractors keep doing the repairs. ProOps keeps the requests, the answers and the history, so you can see what was reported, who replied and what was done.
Keep reading
See it on your own checks.
A 20-minute call. We set up your checklists, tickets, audits and machines in a demo account and walk through them with you.
Prevent. Acknowledge. Prove.